RETURN POLICIES
Thank you for choosing Black Triangle. We strive to ensure your satisfaction with every purchase. If, however, you need to return an item, please review our return policy below:
- Return Period: You may return eligible items within 30 days from the receipt.
- Restocking Fee: A 10% restocking fee will be applied to all eligible returns. This fee is calculated based on the original purchase price of the item(s) being returned.
- Exceptions: Please note that certain items may not be eligible for return or may be subject to additional restocking fees. These items include but are not limited to: Items marked as final sale. Customized or personalized items. Items damaged due to misuse, negligence, or improper handling. Gift cards are final sale.
Return Process:
- To initiate a return, please contact our customer service team within the 30-day period.
- The cost of return shipping is the responsibility of the customer unless the return is due to our error or a defective product.
Refund Process: Once we receive and inspect the returned item(s), we will notify you the status of your return. If the return is approved, a refund will be processed to the original method of payment, minus the applicable restocking fee.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to arrange for a replacement or refund as quickly as possible. Please contact us for further assistance with our lifetime guarantee, in the event something caustic happens with your g10 knife.
PLEASE SUBMIT THE FORM BELOW TO GET STARTED ON A RETURN.