FAQ
Frequently Asked Questions
Returns: Please click HERE to review our return policy.
Do you offer Government or Military bulk sales discounts?
Yes! Please reach out to our sales@blktriangle.com for further information.
Are your products in any other stores?
Yes. We have several businesses with Black Triangle products on hand for you to check out in person. We have over 40 dealers in the United States and a handful internationally. We hope to see this continue to grow as we do.
My company wants to do a collaboration or custom Black Triangle product, who do I reach out to?
We love collaborating within our community. Please contact our sales department at sales@blktriangle.com for more information on terms and how we can help.
What are your tools made of?
Currently, our defensive tools are exclusively made using G10 as the prime component. Our G10 tools are including the sheath are 100% non-metallic.
What is G10?
G-10 is a high-pressure fiberglass laminate, a type of composite material. It is created by stacking multiple layers of glass cloth, soaking in epoxy resin, and compressing the resulting material under heat until the epoxy cures.
Why doesn’t my tool have an edge/how do I put an edge on my tool?
Our G10 tools are intended to be point-driven, meaning they are not meant for cutting. An edge will not hold after several passes. Any edge on our tool is at the tip and incidental. Users are encouraged to make the tool their own by modifying it, however the user accepts the risk of compromising the structural integrity of the tool by changing the geometry. Check out our YouTube under shorts for the best way to touch up your tool if needed.
What if something happens to my G10 product?
Black Triangle G10 is backed by a lifetime guarantee. If something caustic happens to your product, contact us and via email or by using the chat feature on the website. We do not guarantee items that have been damaged due to misuse, negligence, or improper handling nor can we cover lost goods.
Why did my shirt ship before/after my (patch, G10 tool, stickers, etc.)?
Shirts are shipped directly from our screen printers and will be fulfilled separately from all other items.
I have a Vlog/Blog, can you send me a product to review?
We do not usually accept these types of solicitations but will consider case-by-case basis. Please reach out to Customer Service for more information.
Will your G10 tools bypass security measures?
Our tools are completely non-metallic. HOWEVER, we do not advocate nor recommend breaking any laws. Here is one of our informative blogs regarding security.
Do you accept returns or exchanges on T-Shirts or Sweatshirts?
Because our shirts and sweatshirts are made to order we currently do not accept returns or exchanges. If your product is defective when you receive it, please send photos to cs@blktriangle.com for a reprint.
Do you accept returns or exchanges on Jeans or Rash Guards?
If we have your size available, we would be happy to exchange your rash guard or jeans for another size. We will accept returns on jeans or rash guards as long as they have not been worn other than to try on the garment.
My sheath broke, will you fix it?
If your Black Triangle G10 tool or sheath is broken or damaged, we will fix it or replace it. Please email Customer Service for support.
I selected 2-day shipping, why is my order delayed?
There is often confusion with fulfilment of an order vs shipment ETA. Your selected shipment method only ensures the estimated duration the carrier takes with your package from us to your mailbox. We generally try to fulfill orders based on the lead time specified with the product type. Typically, this averages 3-10 business days for G10 items and up to 4 weeks for Thermoplastics. As a small business, we appreciate everyone's patience and understanding with our current lead times. If you feel there is an error or unsure about your order, please reach out to cs@blktriangle.com for further assistance.
Did you know.....?
Black Triangle strives towards bringing innovative products not only to our ecommerce but to our partnerships with companies for OEM. You will find that we not only make all of our products in house, but we also dedicate time towards testing new products and creating prototypes for businesses with our talented engineer.
